This catches the Black Berry and takes it out of the constant reboot cycle and allows you to then reload the Operating System.
Tip: The USB-PIN: UNKNOWN option will display for a few seconds when the Black Berry is first connected/flashing its LED in red.
Step #2: We need to connect the Black Berry to the Computer via USB cable.
But here's where the tricky part comes in with the Nuked Black Berry. What we want to do is plug in the Black Berry, and when COM1 switches to say USB-PIN: UNKNOWN we immediately click Next.
I’m not sure if nuked is the technically appropriate word for it (I also use one that starts with an F and ends in an ED and has a CK in the middle), but it is how I refer to a Black Berry that is stuck in a permanent reboot cycle and is completely, completely unusable.
With a Nuked Berry, essentially the device turns on (red LED comes on for a few seconds), then you see the white screen with the hourglass of death, and then the display shuts off, the device shuts off, a few seconds go by and then it starts up and does the same thing again and again and again (it’ll do it for hours if you let it).
The following process doesn't just work for Nuked Black Berrys.
You can also use it to clean the slate/reload/update the OS on a Black Berry that's in fine working order.
With pulling your Black Berry’s battery doing nothing to solve the problem and it being impossible to establish a link to your desktop, at this point if you called your carrier for support there’s a chance they’ll tell you your Black Berry is broken and that it’s time for a new one. Before reloading the operating system on a Nuked Black Berry, you need to make sure you have taken care of some basics: You can download the latest version of Black Berry Desktop Manager from the Black website, and you can find the latest Operating System available for your device from our Black Berry OS superpage.
In order to get the most out of your Black Berry® smartphone experience, I highly recommend making sure your device software is up-to-date. If your carrier or Black Berry® Enterprise Server administrator has sent you a request to update, you will see a Software Update icon on your Home Screen, which you can simply click on to launch the update.
In this post, I’ll be specifically talking about how to update the Black Berry® Torch™ 9800 smartphone, but the steps below can be used to upgrade other Black Berry smartphones as well. (Use caution if updating while roaming as additional roaming data charges may apply.
After downloading the software, you will be prompted for when you want to install the software.
Please note if you chose to update the software wirelessly, it could take some time and you won’t be able to use your device during this time.
For information on how to perform a wireless Black Berry Device Software update on other Black Berry smartphones, please see: If you would prefer to update your Black Berry smartphone using Black Berry Desktop Manger you can visit and download the latest software update available for your device.